Support

As an alternative to calling us, you can request support online thru our support request system, commonly referred to as a “Help Desk Request.” Click here to submit a support request.

• Our normal business hours are Monday thru Friday from 9AM to 6PM and Saturday from 9AM to 5PM. Sometimes we are all out on service calls, so please call before visiting the shop. We are also in the shop late all too often, so don’t be afraid to call after hours.

• Basic PC & Apple Mac Coaching, Consulting and Service for Residential Clients is $85 per hour with a one hour minimum for service calls.

• Earth Oasis Membership Club Members get our services for $69 per hour, with only a 15 minute minimum for in home visits. Click here for details on how to join.

• PC & Apple Mac Coaching, Consulting and Service for Small Business Clients is $95 per hour with a one hour minimum for service calls.

• Earth Oasis Membership Club for Business Members get our services for $80 per hour, with only a 15 minute minimum for visits. Click here for details on how to join.

• After Hours Emergency Service is $110 per hour with a one hour minimum. The charge for scheduled after hours service is up to each technician, but will not exceed the Emergency rate.

• Gas & Automotive Maintenance fee. There is a $2.50  fee per service call for clients within two miles of our shop. Clients farther than two miles from our shop, will be charged 50 cents ($0.50) per mile each way.

• Telephone Support for issues not related to work already performed is $85 per hour for Residential clients and $95 per hour for Business Clients, with a $15 minimum fee. Earth Oasis Club Members get this service at no additional charge. See the club page for details.

• Live Remote Assistance (click here for more info) is $85 per hour for Residential clients and $95 per hour for Business Clients with a $25 minimum fee. Earth Oasis Club Members get this service at no additional charge. See the Club page for details.

• Distance. Those Clients who are more than a reasonable distance from our office may also need to pay for driving time one way or both ways, depending on the distance and how long we are there. This is negotiable, so give us a call.

• Backup Monitoring. Having an automatic backup of your data is critical. But what if it stops working and you don’t know it. We can monitor the backup of your data to an external hard drive. For 1-2 computers it is $85.00 per year. 3-4 computers $127.50. 5-6 computer $170.00 and an additional $42.50 per year for each additional 2 computers.

• Should it become necessary to troubleshoot or adjust your backup, you will be charged at our normal hourly rate for any troubleshooting or adjustments.