Club for Business

“By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest. ” — Confucius: was a Chinese thinker and social philosopher

The Idea Behind The Club

Small businesses rely on their computers to get so many things done. When you can’t get your computer to cooperate, you need help fast. Yet how many times have you needed help and didn’t want to call your tech guy, because the issue seemed small? The problem is computer service people typically want to talk you through small problems; or, if you can get them to come to your business, they charge you for a minimum amount of time (usually one or two hours). Here’s what’s wrong with that:

• Computer coaching and/or training is difficult to explain over the phone.

• Clients should not have to pay for an hour or two when only a few instructional minutes are necessary.

This is where Earth Oasis is different from the other guys. When you join the Earth Oasis Membership Club for Business, you pay only for the amount of time you need AND you’re paying at a discounted rate.

• The Earth Oasis Membership Club also covers Consulting, Maintenance & Service Time, so whatever you need our help for, the Club will cover our time.

Services Included

The purpose of The Earth Oasis Membership Club for Business is to provide clients with help using their computers in an efficient manner for an economically attractive price. Services include Coaching, Training, Software Issues, Software Installation, Hardware Installation, Hardware Repair and/or Service. Exclusions: The cost of parts is not included in the Earth Oasis Membership Club. We will bill you for any parts used. Please read our “Terms of Membership” for complete details about The Club.

How The Club Works

Here is how The Club works:

• You join The Earth Oasis Membership Club for Business by paying a flat fee of $900.00 and receive up to ten hours of help. This works out to $90 per hour, which equals $15 per hour off our current normal rate (currently $105 per hour). Most computer consulting companies charge $125 per hour or more to help small businesses. This is a great value. We ask that you use up your ten hours within a five year period. Since the Club includes Computer Coaching, this is very easy to do.

Here is what you get:

• When you have a computer-related need, you have three options: One, contact us by phone, and we will assist you in resolving the issue over the phone; or two, we can use our Live Remote Assistance tool to control your computer from our office to resolve the issue; or three, we will come to your business and assist you in person. We will deduct from your ten hours of service-time by tracking time in 30 minute increments for visits. That means for only $900.00, you can get up to 20 visits depending on your distance from our office (please read the following paragraph on travel time).

What about travel time?

Obviously, some of your businesses are just up the street from us, and some are going to take us longer to get to from La Cañada Flintridge. To make this fair, Members farther than two miles, but within ten miles of our office, will be charged drive time one way (this will be deducted from your club time.) If your business is farther than ten miles from our office, we may allow you to join our club if you agree to pay for our total drive time pertaining to each visit. This of course applies only to actual visits and not to phone or remote assistance.

No one else offers this service

You may be wondering what happens if you use up your ten hours of service-time. Simple, you can renew your membership; or, if you prefer, we can bill you at our normal and customary hourly rate for non-members. If you choose to renew your membership, it will be good for another ten hours of service-time within five years from the date of renewal.

Telephone support:

Earth Oasis Membership Club for Business Members are also entitled and encouraged to seek telephone support for those occasions where questions may be answered over the phone. Earth Oasis will deduct from your ten hours of service-time by tracking time in just five minute increments for telephone support.

Live Remote Assistance:

Earth Oasis Membership Club for Business Members are also entitled and encouraged to seek Live Remote Assistance for those occasions where we can resolve an issue or coach you by controlling your computer via the Internet. Earth Oasis will deduct from your ten hours of service-time by tracking time using the actual time involved for live remote assistance (with a 10 minute minimum). For more information on our Live Remote Assistance tool, click here.

Please read our “Terms of Membership” for complete details about The Club.